FAQs
Frequently Asked Questions
Quick answers to the questions we hear most. Can’t find yours? We’re happy to help.
Orders & Shipping
When will my order ship?
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, promotions, and holidays, processing may take up to 5 business days. We process orders Monday through Friday, excluding U.S. holidays.
How long does delivery take?
Standard Shipping usually arrives 2–3 days after your order ships. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or peak shipping periods. See our Shipping Policy for details.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and link. Tracking updates may take 24–48 hours to appear after shipment.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible at info@glumhealth.com and we’ll do our best to help. Once an order has shipped, it can no longer be canceled or modified.
How do I update my shipping address?
If your order hasn’t shipped yet, email us at info@glumhealth.com with your updated address. Please double-check your address at checkout, as orders returned due to incorrect addresses may require additional processing time and shipping fees.
Subscriptions
How do I cancel my subscription?
You can cancel anytime through your customer portal, or by emailing info@glumhealth.com or calling (646) 572-5110. Please include your full name and order number so we can find your account quickly. To avoid being charged for your next shipment, cancel at least 24 hours before your next billing date. Read our Cancellation Policy.
How often will I be billed?
Subscriptions renew automatically every 30 days, or at the delivery frequency you selected, at the amount shown at checkout. Charges continue until you cancel.
Can I update or skip a subscription shipment?
Yes. You can change your frequency, products, or address, or skip a shipment, in your customer portal. You can also email us and we’ll make the change for you.
I’m being charged but can’t find my subscription. What should I do?
Try logging in with the email you used at checkout, as the subscription may be linked to a different email address. If you still can’t find it, contact us at info@glumhealth.com and we’ll look into it right away.
Returns & Refunds
What is your refund policy?
We offer a 30-Day Money-Back Guarantee. Contact us within 30 days of your delivery date to request a refund. Shipping and handling fees are non-refundable, and you don’t need to send the product back. See our full Refund Policy.
How do I request a refund?
Email info@glumhealth.com with your order number. Once approved, refunds typically appear on your statement within 5–10 business days, depending on your bank.
Why is the price different from what I saw in an ad?
Promotional prices in ads or on social media may have expired. The price on our website is always the most current. If you saw a specific offer, contact us and we’ll help.
Is my payment information secure?
Yes. All transactions are processed through Shopify’s secure, encrypted checkout, and we never store your full card details.
Product & Safety
How should I take Glüm products?
Please follow the directions printed on the product label and on each product page.
What ingredients are in your products?
The full ingredient and allergen information is listed on each product page and on the product label. If you have a specific question, email us and we’ll be glad to help.
Who should talk to a doctor before use?
If you are pregnant, nursing, under 18, taking medication, or have a medical condition, consult your healthcare provider before using any supplement.
Is it safe to take with my medication?
Please consult your doctor or pharmacist before using any supplement alongside prescription medication.
How should I store my products?
Store in a cool, dry place away from direct sunlight, and keep the container tightly closed when not in use.
Are your products FDA approved?
Dietary supplements are not approved by the FDA before they are sold. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Still have questions?
Email info@glumhealth.com or call (646) 572-5110
Monday through Saturday, 8 AM to 9 PM ET
Glüm · 680 S Cache St, Jackson, Wyoming 83001, United States